Shipping Policy

TransNorth Ltd. ships Canada-wide.

Same Day Shipping

Orders received Mon-Fri by 12 noon EST will usually ship on the same day. Orders received after noon or on weekends/holidays will be processed and shipped on the next regular business day.

Some items (i.e., zero-turn lawn mowers) require assembly and testing by our mechanics and/or an orientation telephone conversation with the customer. These items will ship when all pre-shipment activities are completed – typically within a few days of order placement.

Shipping Costs

The cost to ship the item to most Canadian addresses is included in the price shown on the website. Additional shipping charges may apply if special logistics are required to ship the product to its destination. If additional shipping charges apply to your order, TransNorth will contact you for approval before shipping. You may choose to proceed or cancel your order at this time. If your shipping address is remote, we recommend you call TransNorth Customer Service before ordering.

Shipping Times

TransNorth is located in Brantford, Ontario. Typically, shipments to destinations in Ontario and Quebec take 1-3 business days. Shipments to Western Canada or the Maritimes take 2-5 business days. Shipments to Newfoundland take 4-6 business days.

Delivery / Transfer of Ownership

Our shipping contracts are for residential and commercial “curbside delivery.” The customer (or his/her designate) takes possession of the product upon signing the carrier’s bill of lading at the “curbside” and is responsible for moving the product into their building.  If the driver assists with the transfer of the item to the customer premises, TransNorth and the carrier assume no liability for any damage incurred after the bill of lading is signed.

Freight Damaged Products

You must take the time to inspect the product before you sign the Bill of Lading (BOL) / shipping receipt from the carrier. If you sign the BOL without inspecting the shipment, you will be responsible for any damage and for arranging for a repair of the damaged products.

A Bill of Lading (BOL) / shipping receipt is a legal transfer of ownership from the shipping carrier to the customer. If you sign the BOL without noting any damage, you are accepting the product as “delivered in good condition.” Customers are responsible for any damages not noted on the bill of lading at the time of delivery. TransNorth Ltd. is not responsible or liable for any damage after customer signs the BOL.

Frequently Asked Questions:

What if my product arrives apparently damaged?

DO NOT SIGN for damaged products. If your product arrives damaged, please REFUSE DELIVERY and call TransNorth Customer Service immediately to start the process of an appropriate claim and coordinate an exchange for the damaged product.

Sometimes, the outer packaging may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, note “Possible Freight Damage” on the shipping receipt while the driver is present. If the damage is not noted on the BOL, the customer is responsible for any damage discovered after delivery is accepted.

What if I discover damage to my product after accepting delivery?

Please call TransNorth Customer Service.

Do I need to keep my original packaging?

Yes, if you need to return your product all original packaging is required.

I live close to Brantford, Ontario. Can I pick up my order and save the freight?

Absolutely! Just select Local Pickup in the shipping options and 5% will be deducted from your order. When you receive an email from us that your order is ready for pickup, please call TransNorth Customer Service to confirm a pickup time between 9am-4pm EST, Mon-Fri. Directions

I have a unique situation – who can I call?

If you have a unique situation or any other questions, please call TransNorth Customer Service.

TransNorth Customer Service

(519) 751-2111
9am-4pm EST, Mon-Fri